During a recent interview, Nick Delis, the Senior Vice President of International and Strategic Sales at Five9 spoke about how contact centers can effectively address interaction traffic influxes that occur during the holiday season.
The holiday season is a lucrative but tough time for many businesses, particularly in relatively busy sectors like retail, travel, hospitality, and even insurance.
Addressing the inevitable influx of interaction traffic into contact centers during the holiday season requires prompt action to address the challenges faced by each of the core stakeholders of CX—the customers, the agents, and the broader business.
No comments:
Post a Comment